Complaints Procedure

Contacts

1. Contact Details for the FAIS Ombud
2. PO Box 74571, Lynnwood Ridge, 0040
3. Telephone: ‪+27 12 470 9080‬/ ‪+27 12 762 5000‬
4. Fax: ‪+ 27 12 348 3447‬

To lodge a complaint with Bomore Group, you can submit it through phone, email, website, post, or in person at an Bomore Group branch. Bomore group will acknowledge the complaint within three working days and aim to resolve it within 21 days as per FSCA legislation , keeping you informed of the progress.

Here’s a breakdown of the process:
1. 1. Submitting the complaint:
* By Phone: Call 012 304 0626.  
* By Email: Send your complaint to complaints@Bomoregroup.co.za.  
* By Post: Send your complaint to Bomore Group 1267 Francis Baard Street, Hadefield Office Park,Hatfield, Pretoria. 
* In Person: Visit your nearest Bomore Group branch.

1. 2. Include the following information:
* Your full name.  
* Your claim number (if applicable).  

* Details of your complaint.  
* Any relevant supporting documents.

2. Bomore Group Response:
* Bomore Group will acknowledge receipt of your complaint within three working days.  
* They will investigate your complaint and aim to resolve it within six weeks.  
* If it takes longer, they will keep you updated on the progress.
*
3. What are further steps if you feel that your complaint has still not been resolved or dissatisfied with Bomore Group response?

You can log a formal complaint in writing to the Ombud for Financial Services Providers (FAIS Ombud): after 21 days of no response.